Customer satisfaction is very important to us!
We realize that the purchase of a lace wig is an investment. Our main goal is customer satisfaction so we have instituted an exchange policy to insure that you are ultimately happy with your investment.
We Do Not Issue Refunds, however, If after receiving your custom made wig unit, you have a problem such as... your measurements were off and there is a problem with the fit or you do not like the hair color or texture, You can exchange the wig as long as the following criteria are met:
1. The wig must be in the original condition as it was sent to you. If the wig has been altered in any way, then we cannot do an exchange! This includes but is not limited to any of the following:
DO Not Cut the Lace
DO NOT Rip or Tear the Lace
DO NOT Put any kind of Chemicals on the Wig Unit
DO NOT Wear the Wig Unit
DO NOT Put Glue or Tape on the Wig Unit
DO NOT Put Products on the Wig Unit
DO NOT Wash or Condition the Wig Unit
DO NOT Dye the Wig Unit
DO NOT Perm or Put Relaxer on the Wig Unit
DO NOT Style or Cut the Hair of the Wig Unit
DO NOT Destroy or Lose any of the Original Packaging
DO NOT Try to Correct the Problem Yourself Prior to Calling Us
If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS.
BestLaceWigsBuy only accept Exchange or Return on Eligible Items. Therefore, when you get the wig, please try it first without cutting the lace and using glue as we don't accept the exchange or return on the used wigs. In this way, if the wig is not suitable or you don't like it, you can easily contact us for exchange or return.